On Jan 31, 1:02 am, David Ball <davidbemail-1...@yahoo.com> wrote:
> Hi,
>
> I'm too far out for DSL and Charted cable doesn't offer internet
> access here. What's the HN service like. I haven't seen it run since
> the old 1 way systems in the 90's.
>
> Is the upload speed decent? What kind of up/down speeds are you seeing
> in real life when uploading/downloading zip/tar.gz files of about 25
> MBytes?
>
> How's the reliability?
>
> Should I get the larger antenna?
>
> My normal uses are:
>
> Web Surfing.
> Reading a bunch of computer related text newsgroups.
> Downloading patches and freebies from Microsoft.
> Uploading zip/gzip files of 16 - 25 MB about 5 times a week.
> SSH into a server to unzip/untar the file I uploaded.
> xfer work units for Docking@Home, Rosetta@Home, Seti@Home.
>
> A typical day would see 25MB to 75 MB total of download+upload.
>
> Occasionally I would like to be able to download something like the
> 165MB platform sdk from Microsoft or a 220MB VMware image, but that's
> too much for dial-up.
>
> My main problem is the upload speed. A 22MB upload takes 3 to 5 hours
> on Dialup if nothing else is going on, and I do mean NOTHING else. The
> big single file downloads like the 165MB platform SDK are hopeless on
> Dial-up.
>
> Thanks,
>
> -- David

David,
Here is a copy of my e-mail to HughesNet today:

I have run out of patience trying to resolve the unacceptable service
(throughput speeds) with your company and tech support. They did in
fact resolve my problem about 3 weeks ago but whatever change you made
to the network (on your end) lasted only about a week or 2. I am back
to the same issues that I have documented with your company over the
last 3-4 months (since I upgraded to the HN7000S). I spoke with your
advanced tech support people yesterday (2/9/07) and they deny that
they did anything a couple of weeks ago when my service suddenly (the
day after I called and strongly complained) began giving me speed
tests that actually met (for the first time) your advertised speed
levels. It was strange that on the day my service began to run as
advertised I received a call from your tech support asking me how the
service was running.
I want to make it clear that I do not want to be charged for your
service until you correct the problem permanently. I am completely
dissatisfied with the service and your support.
I do not want to be disconnected from your service as Internet service
is critical to my day to day functions. As bad as your service is, I
still need it because there are no other options available in my area
at this time (not to mention the money I invested in hardware and
installation for your service).
I have filed complaints with Maine's State Attorney Generals office,
the FCC, FTC and BBB. I'm sorry it has come down to this but your
company is in a state of denial and you give me no choice.