On 10 Feb 2007 07:41:20 -0800, beantown101@aol.com wrote:

>
>David,
>Here is a copy of my e-mail to HughesNet today:
>
>I have run out of patience trying to resolve the unacceptable service
>(throughput speeds) with your company and tech support. They did in
>fact resolve my problem about 3 weeks ago but whatever change you made
>to the network (on your end) lasted only about a week or 2. I am back
>to the same issues that I have documented with your company over the
>last 3-4 months (since I upgraded to the HN7000S). I spoke with your
>advanced tech support people yesterday (2/9/07) and they deny that
>they did anything a couple of weeks ago when my service suddenly (the
>day after I called and strongly complained) began giving me speed
>tests that actually met (for the first time) your advertised speed
>levels. It was strange that on the day my service began to run as
>advertised I received a call from your tech support asking me how the
>service was running.
>I want to make it clear that I do not want to be charged for your
>service until you correct the problem permanently. I am completely
>dissatisfied with the service and your support.
>I do not want to be disconnected from your service as Internet service
>is critical to my day to day functions. As bad as your service is, I
>still need it because there are no other options available in my area
>at this time (not to mention the money I invested in hardware and
>installation for your service).
>I have filed complaints with Maine's State Attorney Generals office,
>the FCC, FTC and BBB. I'm sorry it has come down to this but your
>company is in a state of denial and you give me no choice.

Soooo..... what kind of lousy throughput are you getting?

At this moment, I'm getting 900 to 1200 kbits/sec on an NNTP download.
Not as fast as their advertised "up to" figure, but quite acceptable.

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