On Feb 12, 10:55 am, "seaweedsteve" <seaweedst...@gmail.com> wrote:
> > Can anyone tell me if there is a simple way of knowing when your under
> > their FAP restrictions?-
>
> go to 192.168.0.1 and get your site ID
>
> go to Hughenet customer care and check your usage (lower left by the
> speed test link)
> enter site ID and see if you have been fapped.
>
> >From everything I've read about this, it looks like you've got a bad
>
> installation. Your upload numbers are way below FAP effect. I would
> ask them to send somebody out and re-do it. There are details and
> terms, I forget. Re-commision, something like that. Basically start
> with a clean slate. Find the other forums and read up on this; there
> are procedures you can follow to fix it. I forget where they
> are...Broadband Reports, somewhere.

I've already had their repair people out here twice. The first fix the
guy shook the pole and ran some tests. The second call they replaced
my modem and transmitter. They actually fixed my problem about 3 weeks
ago. The same day my system started humming their tech support called
me at home to ask how my system was running. Naturally I thanked him
for his help and my system ran like a top for a week or 2 but then it
reverted back to the same sluggish response. When I called back they
denied ever making any changes to the network during that period. Now
they say there is nothing that they can do and then they read me this
long legal document that boils down to something like "we don't have
to supply you with any speed".
I'm sending the CEO of HugheNet letter along with a package of
testimonials from customers complaining about the same issues and
abuses by HugheNet staff. I've given up with customer service and tech
support.