On Feb 26, 1:50 pm, Frank Tabor <fta...@gmail.com> wrote:
> On Mon, 26 Feb 2007 08:13:34 -0800, seaweedsteve wrote:
> >> He
> >> said my old transponder/transmitter has a known problem with the
> >> HN7000S system. It seems to have corrected the problem. I'm getting
> >> acceptable throughput and reliable connections. Its only been a couple
> >> of days but so far so good! It only took them 4+ months to figure it
> >> out.
>
> > Great. And now we know about another way things can go wrong. The "S"
> > factor. When we installed here, the 7000S was just coming out and my
> > installer said it would not make any difference to us down south. I now
> > see that the 7000s was or is, "still in Beta".
> > I think that Hughes needs the S to help it turn a profit, but I
> > wonder how many people might have the same problem.
>
> > Too bad many people get poor service, but still, most do get good
> > service with Hughes. It would be interesting to see what the ratio of
> > satisfied to critically unsatisfied customers is.
>
> You won't find out here. With the exception of the one or two folks that
> try to help out, the only ones you will see posting here either have a
> problem or a gripe. No ones seeks this group out just to post a message
> saying they are happy and satisfied.
>
> --
> Frank Tabor
> You are only young once, but you can stay immature indefinitely.

I have been a HN customer for about 3 years now and I have had very
good service.

I started out with the Professional Package and was getting 90% of
throughput most of the time.

In August of 2006, I started working from home and had to upgrade to
the Business Internet Package, so I
would get some speed because of the VPN tunnel that I was running to
my corporate servers.

When the installer showed up to install my new bigger dish and new
HN7000S modem, I advised him that
I was not signing any acceptance papers until I was getting 90%
throughput. The Business Internet Package
should give you 2MB down and 500kb up. I told him that I would sign
his papers if I saw 1.8MB down and 400kb up.

Day one install was 1.4MB down and 150kb up. He was really mad when he
left without a signature.

Day two the next morning and after 4 hours, he left again with no
signature and cussing as he left in a huff.

Day three the next morning, first thing he said he was sorry about how
it acted the day before. He then proceeded
to replace the 2 watt transmitter and again after 4 hours he drove off
without a signature.

Day four the next afternoon he was really getting frustrated with HN
tech support and venting how he hates HN. I advise him

that today was the last day and if it didn't work he had to put back
all the old equipment so I could cancel the Business

Internet package. He advised HN tech support about what I had just
told him. I guess that got something going at HN
and the tech support manager called me and advised me that it would be
fixed today.

HN tech support said that they would call us back in one hour. So I
fixed the HN install tech a big lunch and filled his

empty stomach. He was ready for anything that HN tech support would
throw at him. They called and said to
rotate the dish from Horz to Vert or Vert to Horz and to move it more
south to a different satellite.

This took about 30 minutes to align it up and get the new software
down loaded to the HN7000S. And WOW we were
both surprised by the speeds now. It was 2PM EST and I was seeing
1.850MB down and 390kb up. We watch it another
hour and it stayed close enough for me. He left with a smile and all
the signed papers.

The next morning at 7AM EST, I was getting 2.2MB down and 550kb up.
And I haven't had any issues since. It's been
7 months now and all is well. I still average 1.8MB down and 400kb up
95% of the time.

Oh by the way, I am in north Florida about 90 miles north of Orlando.