I got Sky+ installed today. I am a new Sky customer after having cancelled
my NTL/Virgin cable TV. I am obviously very keen on the PVR of Sky+ so when
I was ordering Sky last week I made a point of enquiring about the Sky+ box
I will get fitted. The salesperson said that they didn't have access to that
information.

Sky are just about to launch their new Sky Anytime service. This is their on
demand service and it only works with the newest 160GB Sky+ boxes (PVR3).

Of course, when I got Sky+ installed today they fitted a crappy 40GB Amstrad
PVR2 box. This means that it can only store half as much recorded TV and
won't support Sky Anytime.

I called customer services and they said it was basically just your luck
what box you get. Although, they did then say, confusingly, that it was
because I got it discounted as an ex-cable customer, I got a reconditioned
"grade A" box. Well if that's the case then why wasn't I informed this when
I enquired about the box to the Sky sales person?

Surely as a brand new customer I should be getting the newest equipment. I
requested a replacement box via their website today, and I'm awaiting Sky
getting back to me.

Anyone got any ideas what my rights are here? Or suggestions as to how to
play this with Sky?

I'm obviously only on day 1 of my 30 day cancellation/refund period, so they
know they could easily lose me.