On Tue, 06 Mar 2007 18:22:14 GMT, "Michael" <michael@gmailNOSPAM.com>
wrote:

>I got Sky+ installed today. I am a new Sky customer after having cancelled
>my NTL/Virgin cable TV. I am obviously very keen on the PVR of Sky+ so when
>I was ordering Sky last week I made a point of enquiring about the Sky+ box
>I will get fitted. The salesperson said that they didn't have access to that
>information.
>
>Sky are just about to launch their new Sky Anytime service. This is their on
>demand service and it only works with the newest 160GB Sky+ boxes (PVR3).
>
>Of course, when I got Sky+ installed today they fitted a crappy 40GB Amstrad
>PVR2 box. This means that it can only store half as much recorded TV and
>won't support Sky Anytime.
>
>I called customer services and they said it was basically just your luck
>what box you get. Although, they did then say, confusingly, that it was
>because I got it discounted as an ex-cable customer, I got a reconditioned
>"grade A" box. Well if that's the case then why wasn't I informed this when
>I enquired about the box to the Sky sales person?
>
>Surely as a brand new customer I should be getting the newest equipment. I
>requested a replacement box via their website today, and I'm awaiting Sky
>getting back to me.
>
>Anyone got any ideas what my rights are here? Or suggestions as to how to
>play this with Sky?
>
>I'm obviously only on day 1 of my 30 day cancellation/refund period, so they
>know they could easily lose me.

What happens if it ... errr ... fails.
--
Jim Watt
http://www.gibnet.com