"Michael" <michael@gmailNOSPAM.com> wrote in message
news:qjiHh.29995$mn2.24574@newsfe7-win.ntli.net...
>I got Sky+ installed today. I am a new Sky customer after having cancelled
>my NTL/Virgin cable TV. I am obviously very keen on the PVR of Sky+ so when
>I was ordering Sky last week I made a point of enquiring about the Sky+ box
>I will get fitted. The salesperson said that they didn't have access to
>that information.
>
> Sky are just about to launch their new Sky Anytime service. This is their
> on demand service and it only works with the newest 160GB Sky+ boxes
> (PVR3).
>
> Of course, when I got Sky+ installed today they fitted a crappy 40GB
> Amstrad PVR2 box. This means that it can only store half as much recorded
> TV and won't support Sky Anytime.
>
> I called customer services and they said it was basically just your luck
> what box you get. Although, they did then say, confusingly, that it was
> because I got it discounted as an ex-cable customer, I got a reconditioned
> "grade A" box. Well if that's the case then why wasn't I informed this
> when I enquired about the box to the Sky sales person?
>
> Surely as a brand new customer I should be getting the newest equipment. I
> requested a replacement box via their website today, and I'm awaiting Sky
> getting back to me.
>
> Anyone got any ideas what my rights are here? Or suggestions as to how to
> play this with Sky?
>
> I'm obviously only on day 1 of my 30 day cancellation/refund period, so
> they know they could easily lose me.

How much did you pay? Sounds like you were inadvertently given some sort of
'ex cable' discount based on an old box.

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Tumbleweed

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