"Tumbleweed" <thisaccountneverread@yahoo.com> wrote in message
news:5562u1F22o7r4U1@mid.individual.net...
>
> "Michael" <michael@gmailNOSPAM.com> wrote in message
> news:qjiHh.29995$mn2.24574@newsfe7-win.ntli.net...
>>I got Sky+ installed today. I am a new Sky customer after having cancelled
>>my NTL/Virgin cable TV. I am obviously very keen on the PVR of Sky+ so
>>when I was ordering Sky last week I made a point of enquiring about the
>>Sky+ box I will get fitted. The salesperson said that they didn't have
>>access to that information.
>>
>> Sky are just about to launch their new Sky Anytime service. This is their
>> on demand service and it only works with the newest 160GB Sky+ boxes
>> (PVR3).
>>
>> Of course, when I got Sky+ installed today they fitted a crappy 40GB
>> Amstrad PVR2 box. This means that it can only store half as much recorded
>> TV and won't support Sky Anytime.
>>
>> I called customer services and they said it was basically just your luck
>> what box you get. Although, they did then say, confusingly, that it was
>> because I got it discounted as an ex-cable customer, I got a
>> reconditioned "grade A" box. Well if that's the case then why wasn't I
>> informed this when I enquired about the box to the Sky sales person?
>>
>> Surely as a brand new customer I should be getting the newest equipment.
>> I requested a replacement box via their website today, and I'm awaiting
>> Sky getting back to me.
>>
>> Anyone got any ideas what my rights are here? Or suggestions as to how to
>> play this with Sky?
>>
>> I'm obviously only on day 1 of my 30 day cancellation/refund period, so
>> they know they could easily lose me.
>
> How much did you pay? Sounds like you were inadvertently given some sort
> of 'ex cable' discount based on an old box.

£50 with free installation.

I wasn't informed that I would be getting a crap box. I also specifically
asked what box I was going to get. If they have a policy of giving the older
boxes to discounted customers then they should at least inform them of that.
Or at the very least be *aware* of it in case the customer asks.