"Jim Watt" <jimwatt@aol.no_way> wrote in message
news:v2iru2p8ag6usfc97b0oako42coj3qpg3n@4ax.com...
> On Tue, 06 Mar 2007 18:22:14 GMT, "Michael" <michael@gmailNOSPAM.com>
> wrote:
>
>>I got Sky+ installed today. I am a new Sky customer after having cancelled
>>my NTL/Virgin cable TV. I am obviously very keen on the PVR of Sky+ so
>>when
>>I was ordering Sky last week I made a point of enquiring about the Sky+
>>box
>>I will get fitted. The salesperson said that they didn't have access to
>>that
>>information.
>>
>>Sky are just about to launch their new Sky Anytime service. This is their
>>on
>>demand service and it only works with the newest 160GB Sky+ boxes (PVR3).
>>
>>Of course, when I got Sky+ installed today they fitted a crappy 40GB
>>Amstrad
>>PVR2 box. This means that it can only store half as much recorded TV and
>>won't support Sky Anytime.
>>
>>I called customer services and they said it was basically just your luck
>>what box you get. Although, they did then say, confusingly, that it was
>>because I got it discounted as an ex-cable customer, I got a reconditioned
>>"grade A" box. Well if that's the case then why wasn't I informed this
>>when
>>I enquired about the box to the Sky sales person?
>>
>>Surely as a brand new customer I should be getting the newest equipment. I
>>requested a replacement box via their website today, and I'm awaiting Sky
>>getting back to me.
>>
>>Anyone got any ideas what my rights are here? Or suggestions as to how to
>>play this with Sky?
>>
>>I'm obviously only on day 1 of my 30 day cancellation/refund period, so
>>they
>>know they could easily lose me.
>
> What happens if it ... errr ... fails.

Hmmm.... I'll make that my last resort... after a game of cancellation
brinkmanship...