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  #1 (permalink)  
Old March 9th, 2007, 18:18
funkbastler
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Hughesnet customer support - "your wait time may exceed 30 minutes"

Something new here..... downloads currently running like a bad dialup
connection - around 25 kb/sec.

Signal strength 90, not fapped, it was fine this morning.

Don't think I can stand to listen to the distorted "music" on the
phone for 30 minutes while I wait. Anybody got any ideas? Anybody
else having trouble?

What happened to the preferential treatment business customers used
to get?

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Old March 9th, 2007, 18:18
funkbastler
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Re: Hughesnet customer support - "your wait time may exceed 30 minutes"

Uhhhh..... what's the MAX possible upload speed?

March 5th, 10:03PM - 35/468 kbps
March 5th, 09:47PM - 32/341 kbps
March 5th, 09:41PM - 45/583 kbps
March 5th, 09:38PM - 22/2827 kbps
March 5th, 09:27PM - 23/616 kbps

Those are down/up numbers, not up/down. Yep - Hughes' speed test
showed 2827 kbits/sec upload.... That's nice. Download is still
in the dumper.

Problem elevated to TIER 4 support. They'll get back to me some
time in the next THREE days.

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Old March 9th, 2007, 18:18
funkbastler
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Re: Hughesnet customer support - "your wait time may exceed 30 minutes"

Well, things just went back to normal about five minutes ago.
Haven't a clue why, though - no word from any of the "Tier 4"
folks.

Hughes speed test now showing around 1100 kbps down and 150 up.

One of life's many mysteries, I suppose.

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  #4 (permalink)  
Old March 9th, 2007, 18:18
David Spain
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Re: Hughesnet customer support - "your wait time may exceed 30 minutes"

Those are definitely strange numbers.

Do you have the TX and RX cables swapped? BIG BIG :-)

Tell them if they don't get back to you in 3 days
you're requesting a static IP address so that you
can host a porn site! With those upload figures you
can make this baby pay its way! :-)

Dave
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  #5 (permalink)  
Old March 9th, 2007, 18:18
David Spain
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Re: Hughesnet customer support - "your wait time may exceed 30 minutes"

funkbastler wrote:
> Well, things just went back to normal about five minutes ago.
> Haven't a clue why, though - no word from any of the "Tier 4"
> folks.
>
> Hughes speed test now showing around 1100 kbps down and 150 up.
>
> One of life's many mysteries, I suppose.
>


At the NOC:

Customer Control Switches

Screw with Funkbastler ... Screw with Bradner ... Screw with Spain

OFF ON OFF ON OFF DISABLED ON
\ \ |
\ \ |
\ \ |
\ \ |
\ \ |
o o o

Dave
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  #6 (permalink)  
Old March 9th, 2007, 18:18
funkbastler
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Re: Hughesnet customer support - "your wait time may exceed 30 minutes"

UPDATE!

"Tier 4" lady called me at work today. I told her things had
straightened out last night, she seemed surprised. "Are you
sure it's ok now?" she asked. Duhhhhh...... She said something
about it fixing itself. Sure.

I continue to be impressed.

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  #7 (permalink)  
Old March 21st, 2007, 12:03
george conklin
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Re: Hughesnet customer support - "your wait time may exceed 30 minutes"


<upperme@hughes.net> wrote in message
news:1173988773.194031.293230@d57g2000hsg.googlegr oups.com...
> On Mar 6, 8:32 pm, funkbastler <nob...@nowhere.somewhere.us> wrote:
>> Well, things just went back to normal about five minutes ago.
>> Haven't a clue why, though - no word from any of the "Tier 4"
>> folks.
>>
>> Hughes speed test now showing around 1100 kbps down and 150 up.
>>
>> One of life's many mysteries, I suppose.
>>
>> --
>> -fb-

>
> Please excuse the forthcoming rant...
> <rant>
> This the same EXACT problem I have been having since I got the first
> 6000. I have been through a second 6000 modem, and decided to go with
> the HN7000S for the bigger bandwidth thinking we could justify the
> cost a little easier. Well, I was wrong! Tier 4 also gave me the 3
> days thing, and it DID get better... for a couple of hours. Then
> right back down to 25kbps downloads. This is maddening for 80 bucks a
> month. They also admitted there were bandwidth issues, and that "they
> were giving each server and gateway more bandidth." What a crock??!!
> I have contacted my state's attorney general's office, and these
> idiots are either going to refund my money for the last 7 years that I
> have had this stuff, make it work as advertised or stop billing my
> credit card every month until it IS working normally. Which, by the
> way, they said they were going to do two months ago and haven't done
> that yet, either.</rant>
>
> Jim
>


Oh well, I have had better service than you have apparently had. But I do
have to admit there are times when the downloads are slow, but mostly they
seem ok.


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  #8 (permalink)  
Old March 21st, 2007, 12:03
Brandy
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Re: Hughesnet customer support - "your wait time may exceed 30 minutes"

On Mon, 05 Mar 2007 21:08:31 -0600, funkbastler
<nobody@nowhere.somewhere.us> wrote:

>Uhhhh..... what's the MAX possible upload speed?
>
>March 5th, 10:03PM - 35/468 kbps
>March 5th, 09:47PM - 32/341 kbps
>March 5th, 09:41PM - 45/583 kbps
>March 5th, 09:38PM - 22/2827 kbps
>March 5th, 09:27PM - 23/616 kbps
>
>Those are down/up numbers, not up/down. Yep - Hughes' speed test
>showed 2827 kbits/sec upload.... That's nice. Download is still
>in the dumper.
>
>Problem elevated to TIER 4 support. They'll get back to me some
>time in the next THREE days.


Funklaster,
I'm having the same problem tonight you had a few days ago. I also
got bumped to tier 4. They will contack me in 3 days. Check out my
upload speeds. Once again these are down/up not up/down.

March 18th, 11:06PM - 16/2117 kbps
March 18th, 10:45PM - 15/1229 kbps
March 18th, 10:36PM - 15/1073 kbps
March 18th, 10:23PM - 18/1193 kbps
March 18th, 10:12PM - 16/1522 kbps
March 18th, 10:10PM - 17/1701 kbps

Brandy
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