I'm looking for help or support for anyone who could give it to me. I'm tired of having this monthly battle with DISH Network!

May or maybe June of 2009 that I became a cusomter of DISH Network. In April 2009, my divorce from my husband of 25 years became final. While married, my family had been a satisfied customer of Direct TV for approximately 15 years. After my divorce, I tried using Cox cable for one month but was unhappy with the service I received. After being on the phone with both Direct TV and Dish TV both at the same time (separate lines) I thought Dish TV was giving me the best deal for my money. I started having problems with DISH TV beginning with the confirmation call to have the equipment installed. Apparently, the sales person I spoke with not only lied to me about what I would be charged for the equipment I requested, he also ordered the wrong equipment for what I ordered. At that point, I should have cancelled the installation. I had no idea that I would continue to have problems with my bills every month since the installation.

Basically, my complaint is this ... from that very first call, I was very specific with the sales person I spoke with that I had three HD TVs. I told the sales person that I wanted to be able to watch different programs on all three TVs at the same time and I wanted DVRs for all three TVs. I was told "no problem." Your monthly bill will be XXX - which was under $40.

My statements have NEVER been under $40. I have NEVER ended up paying the same amount for the services that I've received. Every month, I have to call in and talk to a different customer service person and explain the same story I just told you and every month, I get told my monthly bill will be XXX and the next month, I get the bill and it's never xxx. This month, my bill after everything was said and done was $60 which is unexceptable. I don't have sports channels, I don't have HBO, Showtime, Stars, or any other premium channel. Last month, I offered to give up one of my DVRs, and they ended up telling me it wouldn't save me any money off of my bill.

I make $40,000 a year from my job. I don't get monthly income from my ex or a free ride from anybody else. I have a very tight monthly budget. DISH Network offers poor customer service at best. I have asked their representatives to e-mail me what we've discussed so that when I have the same problem next month, I can have some back -up as to what I was told. I have been told by their reps that they cannot do that. I've also asked for the representatives' name - both first and last, and their direct phone number for the same reason - they tell me they can't do that either.

Really, other than screw me over, what can DISH Network do for me? I'm frustrated to the point of contacting a lawyer. I would simply drop the service except I can't do that either because supposedly, I have entered into a two-year agreement; however, I guess I'm the only one who had to honor what I agreed to. Any advice?